Dispatch & Processing Times

Our small team of three personally packs and prepares every order. We ship to the UK and many international destinations using Royal Mail as our main carrier, with courier services for some larger orders.

All shipping costs are calculated automatically at checkout based on your delivery address and the contents of your order. The heavier the parcel, the costlier the postage!

Please read the sections below for full details on processing, delivery, costs and important policies.

 

We use Royal Mail Tracked 48 hours for the majority of UK shipments.

Royal Mail deliveries within the UK are currently made Monday to Saturday. We do not offer specific delivery time slots or personally hand deliver.

  • For larger orders, we use DPD or DHL. Both couriers supply their own tracking and support

We ship to a variety of countries worldwide via DHL and within Europe, Royal Mail International Tracked

Estimated times from dispatch (Royal Mail guidelines only – these are not guaranteed and can be longer during busy periods or due to customs):

  • Western Europe: approximately 3 working days
  • Eastern Europe: approximately 4 working days
  • Rest of the world: approximately 5 working days (can take up to 6 weeks in some cases)

Please allow extra time for international orders, especially around peak seasons. We recommend ordering well in advance for special dates.

Shipping is calculated automatically at checkout once you select your delivery country. Costs depend on the total weight of your items and the destination. You will see the exact amount before you complete your purchase.

There is no obligation to buy at the point where you check the shipping cost.

For orders outside the UK, any import duties, taxes, VAT or local handling fees are the responsibility of the recipient. These are charged by your local authorities and are not included in our prices or shipping cost.

Please check your country’s import rules before placing an order. We cannot control or pay these additional charges.

To ensure reliable delivery we recommend using a residential address where someone is available to receive the parcel during normal delivery hours.

We cannot accept responsibility for items delivered to:

  • PO Box addresses
  • BFPO addresses
  • Student residences or halls of residence
  • Places of work

Parcels sent to these locations are sent at your own risk, as delivery problems are more common there.

We do not ship to certain countries due to postal service limitations or other restrictions. Any restricted destinations will not be shown as an option at checkout. Please contact us if you need clarification.

Signed or courier deliveries require a signature. If you are not available, a collection notice will be left. You are responsible for collecting the parcel within the time stated on the notice.

If the item is returned to us due to non-collection you will need to pay return postage plus a minimum £5 administration fee to have it resent.

Once dispatched, delivery is managed by Royal Mail or our chosen courier.

  • Please allow up to 30 days for UK orders and 60 days for international orders before contacting us about non-delivery.
  • If a tracked or signed parcel is returned to us because it was not collected, you will be charged the return postage plus a minimum £5 surcharge for re-delivery.
  • In the event of loss or damage in transit we will investigate with the carrier. This does not affect your statutory rights.

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Dispatch and delivery times can be longer during busy periods such as Christmas and other peak shopping seasons. We process orders in the order they are received and will keep you informed of any notable delays.

This information is provided for guidance. All orders are subject to our full Terms and Conditions. Your statutory rights are not affected. If you have any questions about your order or shipping, please contact our team.

This information is provided for guidance. All orders are subject to our full Terms and Conditions. Your statutory rights are not affected. If you have any questions about your order or shipping, please contact our team.

 

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