Last updated: 15th July, 2026

Our small team of three personally packs and prepares every order. We ship to the UK and many international destinations using Royal Mail as our main carrier, with courier services for some larger or urgent orders. All shipping costs and options are calculated automatically at checkout based on your delivery address and order details.

Please read the sections below for full details on processing, delivery, costs and important policies.

Dispatch & Processing Times

We process orders in the sequence they are received. Our team hand-packs each order with protective materials suitable for books, prints, clothing and other items to help them arrive in good condition.

Most orders are dispatched within 5–7 working days. Some made-to-order items (such as certain apparel) or products sourced from suppliers may take longer. We always aim to send orders as quickly as possible and will contact you if there is any significant delay. You will receive a confirmation email when your order is placed and a dispatch notification when it leaves us.

We use Royal Mail services for the majority of UK shipments.

  • Standard UK delivery is normally 1–3 working days after dispatch.
  • First Class post aims for next working day delivery but can occasionally take up to a week.
  • Deliveries are made Monday to Saturday. We do not offer specific delivery time slots or personal hand delivery.

We ship to many countries worldwide via Royal Mail International services (and couriers where appropriate).

Estimated times from dispatch (Royal Mail guidelines only – these are not guaranteed and can be longer during busy periods or due to customs):

  • Western Europe: approximately 3 working days
  • Eastern Europe: approximately 4 working days
  • Rest of the world: approximately 5 working days (can take up to 6 weeks in some cases)

Please allow extra time for international orders, especially around peak seasons. We recommend ordering well in advance for special dates.

Shipping is calculated automatically at checkout once you select your delivery country. Costs depend on the total weight of your items and the destination. You will see the exact amount before you complete your purchase. There is no obligation to buy at the point where you check the shipping cost.

For orders outside the UK, any import duties, taxes, VAT or local handling fees are the responsibility of the recipient. These are charged by your local authorities and are not included in our prices or shipping cost. Please check your country’s import rules before placing an order. We cannot control or pay these additional charges.

To ensure reliable delivery we recommend using a residential address where someone is available to receive the parcel during normal delivery hours.

We cannot accept responsibility for items delivered to:

  • PO Box addresses
  • BFPO addresses
  • Student residences or halls of residence
  • Places of work

Parcels sent to these locations are sent at your own risk, as delivery problems are more common there.

We do not ship to certain countries due to postal service limitations or other restrictions. Any restricted destinations will not be shown as an option at checkout. Please contact us if you need clarification.

Most standard shipments do not require a signature.

Signed or courier deliveries require a signature. If you are not available, a collection notice will be left. You are responsible for collecting the parcel within the time stated on the notice. If the item is returned to us and you still want the items you will need to pay postage again to have it resent.

Once dispatched, delivery is managed by Royal Mail or our chosen courier.

  • Please allow up to 30 days for UK orders and 60 days for international orders before contacting us about non-delivery.
  • If a tracked or signed parcel is returned to us because it was not collected we will contact you.
  • In the event of loss or damage in transit we will investigate with the carrier. This does not affect your statutory rights.

Dispatch and delivery times can be longer during busy periods such as Christmas and other peak shopping seasons. We process orders in the order they are received and will keep you informed of any notable delays.

We process orders in the sequence they are received. Our team hand-packs each order with protective materials suitable for books, prints, clothing and other items to help them arrive in good condition.

Most orders are dispatched within 5–7 working days. Some made-to-order items (such as certain apparel) or products sourced from suppliers may take longer. We always aim to send orders as quickly as possible and will contact you if there is any significant delay. You will receive a confirmation email when your order is placed and a dispatch notification when it leaves us.

We use Royal Mail services for the majority of UK shipments.

  • Standard UK delivery is normally 1–3 working days after dispatch.
  • First Class post aims for next working day delivery but can occasionally take up to a week.
  • Deliveries are made Monday to Saturday. We do not offer specific delivery time slots or personal hand delivery.

We ship to many countries worldwide via Royal Mail International services (and couriers where appropriate).

Estimated times from dispatch (Royal Mail guidelines only – these are not guaranteed and can be longer during busy periods or due to customs):

  • Western Europe: approximately 3 working days
  • Eastern Europe: approximately 4 working days
  • Rest of the world: approximately 5 working days (can take up to 6 weeks in some cases)

Please allow extra time for international orders, especially around peak seasons. We recommend ordering well in advance for special dates.

Shipping is calculated automatically at checkout once you select your delivery country. Costs depend on the total weight of your items and the destination. You will see the exact amount before you complete your purchase. There is no obligation to buy at the point where you check the shipping cost.

For orders outside the UK, any import duties, taxes, VAT or local handling fees are the responsibility of the recipient. These are charged by your local authorities and are not included in our prices or shipping cost. Please check your country’s import rules before placing an order. We cannot control or pay these additional charges.

To ensure reliable delivery we recommend using a residential address where someone is available to receive the parcel during normal delivery hours.

We cannot accept responsibility for items delivered to:

  • PO Box addresses
  • BFPO addresses
  • Student residences or halls of residence
  • Places of work

Parcels sent to these locations are sent at your own risk, as delivery problems are more common there.

We do not ship to certain countries due to postal service limitations or other restrictions. Any restricted destinations will not be shown as an option at checkout. Please contact us if you need clarification.

Most standard shipments do not require a signature.

Signed or courier deliveries require a signature. If you are not available, a collection notice will be left. You are responsible for collecting the parcel within the time stated on the notice. If the item is returned to us and you still want the items you will need to pay postage again to have it resent.

Once dispatched, delivery is managed by Royal Mail or our chosen courier.

  • Please allow up to 30 days for UK orders and 60 days for international orders before contacting us about non-delivery.
  • If a tracked or signed parcel is returned to us because it was not collected we will contact you.
  • In the event of loss or damage in transit we will investigate with the carrier. This does not affect your statutory rights.

Dispatch and delivery times can be longer during busy periods such as Christmas and other peak shopping seasons. We process orders in the order they are received and will keep you informed of any notable delays.

This information is provided for guidance. All orders are subject to our full Terms and Conditions. Your statutory rights are not affected. If you have any questions about your order or shipping, please contact our team.

 

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