Last updated: 15th July, 2026

This Privacy Policy explains how Discworld.com collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, or subscribe to our newsletter. We are committed to protecting your privacy in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are...
Discworld.com is the data controller for your personal data. Our registered address for correspondence is PO Box 1770, Salisbury, Wiltshire, SP5 5SS. For privacy-related enquiries, please contact us at web@discworld.com.
We may collect:
  • Contact and identity details (name, email address, telephone number, delivery and billing addresses).
  • Order and transaction information (items purchased, payment details — processed securely by third-party providers — and order history).
  • Technical and usage data (IP address, browser type, device information, pages visited) via cookies and analytics tools.
  • Marketing preferences and subscription details (when you opt in to our newsletter).
  • Any other information you voluntarily provide (e.g., via contact forms or surveys).
We collect data when you browse the site, create an account, place an order, subscribe to our newsletter via Mailchimp, or contact us.
We process your data for:
  • Processing and fulfilling orders, including shipping (lawful basis: performance of a contract).
  • Providing customer service and account management (lawful basis: contract or legitimate interests).
  • Sending marketing communications and newsletters (lawful basis: consent — you can withdraw at any time).
  • Improving our website, products, and services, and for analytics (lawful basis: legitimate interests).
  • Security, fraud prevention, and legal compliance (lawful basis: legitimate interests or legal obligation).
We do not sell your personal data. We share it with trusted processors who help us run the business, including:
  • Secure payment processors (for card transactions).
  • Shipping and logistics providers (e.g., Royal Mail and international carriers).
  • Email marketing service provider Mailchimp (Intuit) — when you subscribe to our newsletter, we share your name and email address with them so they can send our emails on our behalf. You can unsubscribe at any time using the link in every email or by contacting us. See Mailchimp’s Privacy Policy: https://www.intuit.com/privacy/statement/.
  • Website hosting, analytics providers (e.g., Google Analytics — anonymised where possible), and security services.
  • Professional advisers or authorities where required by law.
All third parties are contractually required to handle your data securely and only for the specified purposes.
Some of our processors (including Mailchimp) may be based outside the UK. Where this happens, we ensure appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses) to protect your data.
We retain data only as long as necessary:
  • Order and transaction records: typically 6–7 years for legal, tax, and accounting purposes.
  • Marketing data (including Mailchimp subscriptions): until you unsubscribe or withdraw consent.
  • Account data: while your account remains active or as needed to provide services.

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data (“right to be forgotten”) in certain circumstances.
  • Object to or restrict processing.
  • Request data portability.
  • Withdraw consent at any time (e.g., unsubscribe from newsletters).
  • Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
To exercise these rights, contact us at sales@discworld.com. We may need to verify your identity.
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or damage. Payment processing is handled securely by third parties.
We use cookies and similar technologies. Please see our separate Cookie Policy for full details on what we use and how to manage your preferences.
We will only send you marketing emails or newsletters if you have given us your consent (e.g., by subscribing via our form or Mailchimp). You can unsubscribe at any time using the link in our emails or by contacting us. We will not sell or share your details for third-party marketing.
Our site may contain links to external websites. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. The current version will always be available on this page.
For any questions about this policy or your data, please email web@discworld.com or write to the address above.
This policy is for guidance and forms part of our overall Terms and Conditions. Your statutory consumer rights are not affected by this policy.

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