Last updated: 15th July, 2026

Our small team inspects every return personally. We aim to make the process as straightforward as possible while protecting our stock of books and merchandise. 
Please read the sections below for full details. This policy does not affect your statutory rights.
Eligibility & Timeframe

 Returns are accepted on most standard items within 14 days of delivery. Please contact us first before sending anything back.

To be eligible for a return:

  • The item must be unused and in the same condition as when you received it.
  • It must be returned in its original packaging where applicable, with all tags and labels attached.

We cannot accept returns after 30 days from delivery.

The following items are non-returnable (except if faulty or damaged on arrival):

  • Made-to-order or personalised items (e.g. bags, mugs and similar products printed or produced specifically for your order).
  • Opened CDs, DVDs, video games or other media.
  • Books or other items showing clear signs of use.
  • Any item that has been damaged or is missing parts for reasons not due to our error.
  • Sale or discounted items (unless faulty).
  1. Contact us first at sales@discworld.com to arrange the return.
  2. Pack the item securely in its original packaging where possible.
  3. Send it to:
    Discworld.com
    PO Box 1770
    Salisbury
    Wiltshire
    SP5 5SS
You are responsible for return shipping costs. Shipping costs are non-refundable. We recommend using a tracked or recorded delivery service, as we cannot be responsible for items lost or damaged in transit.

Once we receive and inspect your return, we will email you to confirm receipt and let you know whether the refund has been approved.

  • Approved refunds will be processed to your original payment method.
  • Refunds normally appear on your statement within a few days, but this can vary depending on your bank or card provider.
  • If you have not received your refund after checking your bank/credit card, please contact us at sales@discworld.com.
We only offer exchanges for defective or damaged items (subject to stock availability). If you need to exchange an item for the same product, please email sales@discworld.com with your order details.
If an item arrives faulty or damaged, please contact us as soon as possible at sales@discworld.com with details and photos if possible. We will arrange a replacement, full refund or appropriate solution at our expense where the fault is ours. This includes covering reasonable return shipping costs when supported by a receipt.
First check your bank or credit card account.
Then contact your card issuer (it can take some time for the refund to post).
Next contact your bank.
If you have followed these steps and still have not received your refund, please contact us at sales@discworld.com.
For any questions about returns or refunds, please email sales@discworld.com. Our team will reply as quickly as possible.
This policy is for guidance and forms part of our overall Terms and Conditions. Your statutory consumer rights are not affected by this policy.

+++ end +++